SinglePoint Login Troubleshooting: 9 Checks That Fix Most Issues
When users report “can’t log in” it often means one of three things: session problems, browser blocking, or MFA failure. Use this checklist from top to bottom—most issues resolve within the first few steps.
1) Try a private window
Open an incognito/private window and sign in again. This isolates cached sessions and extension interference.
2) Allow cookies for the session
If cookies are blocked (or cleared between redirects), authentication can loop. Ensure cookies are allowed.
3) Check strict tracking prevention
Some privacy modes block needed redirects. Temporarily relax tracking prevention for the portal, then retry.
4) Allow pop-ups
Security prompts and redirects sometimes open in a new window. Allow pop-ups for the portal domain.
5) Disable aggressive extensions
Ad blockers and script blockers can break login flows. Try disabling extensions or use a clean browser profile.
6) Confirm device time is accurate
MFA and token validation can fail if device time is off. Set time to automatic and retry.
7) Try another network
Corporate firewalls or DNS filtering can interfere. If allowed, test from a trusted alternative network.
8) Update the browser
Outdated browsers can fail modern security checks. Update to the latest stable version.
9) Capture details before escalation
- Error message text
- Timestamp
- Browser version
- Steps to reproduce
If login succeeds but features are missing, jump to Authorization.